The intelligent CRM platform driven by AI that empowers luxury hotels to anticipate needs, personalize experiences, and inspire loyalty.
Transform Guest Data Into Extraordinary Experiences
GuestSmart is a powerful guest intelligence platform designed specifically for luxury hospitality. It helps hotels truly understand their guests, anticipate their needs, and deliver personalized experiences that create lasting loyalty.
As the premier service partner for GuestSmart, IHS provides comprehensive implementation, integration, and optimization services to help you maximize the value of this innovative platform. Our expertise ensures GuestSmart becomes the foundation of your guest data strategy and personalization efforts.
GuestSmart collects and analyzes guest data from every touchpoint, creating unified profiles that reveal both explicit preferences and implicit behaviors. This intelligence enables you to deliver perfectly tailored communications and offers at every stage of the guest journey, from booking to post-stay engagement, turning one-time visitors into loyal advocates.
Gather insights across all touchpoints including your website, booking engine, PMS, POS systems, and more. GuestSmart seamlessly integrates with your existing technology stack.
Transform raw data into actionable intelligence using AI and machine learning that identifies patterns, preferences, and opportunities for personalization.
Deliver personalized experiences automatically through targeted communications, tailored offers, and service delivery insights for staff across all guest touchpoints.
Average increase in direct bookings
Higher guest satisfaction scores
Increase in repeat bookings
ROI on marketing campaigns
Discover the powerful features that make GuestSmart the leading guest intelligence platform for luxury hospitality.
The core of GuestSmart, our sophisticated AI and machine learning systems continuously collect and analyze guest data from all touchpoints, creating unified guest profiles that combine explicit preferences with implicitly inferred insights from behavioral patterns. The Intelligence Engine identifies patterns and preferences that would otherwise remain hidden, enabling truly personalized guest experiences.
GuestSmart's Guest Portal provides integrated solutions for guest interaction and preference management throughout the entire journey. It enables seamless interactions at every touchpoint while collecting valuable preference data. For staff, it puts detailed guest insights at their fingertips, enabling personalized service delivery across all departments.
Create and manage sophisticated, automated marketing campaigns that deliver the right message at the right time. GuestSmart's Campaign Orchestration enables highly personalized marketing campaigns that speak directly to each guest's needs and preferences, driving engagement, conversion, and loyalty.
Deliver customized content and offers based on guest preferences and behavior patterns. GuestSmart's Content Personalization Engine shows guests only what's relevant to them, creating a more engaging experience that drives conversion and satisfaction across all digital touchpoints.
Create and manage unique loyalty programs that reflect your brand and resonate with your guests. GuestSmart provides a flexible framework for developing loyalty programs that go beyond points and perks to build emotional connections that last.
Turn guest data into actionable insights that drive better business decisions and measurable ROI. GuestSmart's comprehensive reporting and analysis tools transform data into strategic insights across all aspects of your business.
Discover how GuestSmart addresses the most significant technology and guest experience challenges facing luxury hotels today.
Hotels collect guest information across numerous touchpoints and systems (booking engine, PMS, POS, website, etc.), resulting in a fragmented view of the guest.
Our Intelligence Engine integrates with all your existing systems to create unified guest profiles, combining explicit preferences with implicitly inferred insights from behavioral patterns.
Generic marketing communications fail to engage guests and result in poor conversion rates and campaign ROI.
Automated yet highly personalized communications based on detailed guest preferences, behaviors, and journey stage ensure relevant messaging that drives engagement and conversion.
Hotels struggle to identify and capitalize on upsell and cross-sell opportunities throughout the guest journey.
GuestSmart identifies high-probability offers for each guest based on their preferences and behaviors, presenting them at optimal moments in the journey.
Heavy reliance on OTAs leads to high commission costs and limited guest relationships.
By enabling direct guest communications and personalized offers, GuestSmart helps hotels build direct relationships and increase direct bookings.
Staff lack comprehensive information about guest preferences and history, leading to inconsistent service.
GuestSmart's Guest Portal puts detailed guest insights at staff fingertips, enabling personalized service delivery across all departments.
Standard loyalty programs fail to differentiate the hotel or create emotional connections with guests.
Customizable loyalty frameworks that recognize individual preferences and enable unique reward structures aligned with your brand.
"GuestSmart has completely transformed how we understand and serve our guests. We've reduced our OTA dependence by 32% while significantly improving guest satisfaction scores. The platform pays for itself many times over through increased direct bookings and higher average spend per stay."
Sarah Johnson
Director of Marketing, Grand Luxury Hotels
As the premier service partner for GuestSmart, IHS provides comprehensive services to help you implement, integrate, and optimize the platform to achieve maximum value.
Our deep understanding of both hospitality and technology enables us to bridge the gap between GuestSmart's powerful capabilities and your unique business requirements.
We provide end-to-end implementation services, including system configuration, customization, data migration, and integration with your existing systems. Our approach ensures a smooth deployment that aligns with your business objectives and technical requirements.
We seamlessly integrate GuestSmart with your existing technology ecosystem, including your PMS, CRS, POS, and other operational systems. This creates a unified data flow that enables comprehensive guest profiles and seamless personalization across all touchpoints.
We develop and deliver comprehensive training programs that ensure your team can effectively leverage GuestSmart's capabilities. From front-line staff to marketing teams and management, we help everyone understand how to use the platform to enhance the guest experience.
Our relationship doesn't end with implementation. We provide ongoing support, regular performance reviews, and continuous optimization recommendations to ensure you're getting the maximum value from GuestSmart as your business evolves.
Beyond core implementation, our strategic technology services, guest experience design, data intelligence services, and marketing services all complement and enhance GuestSmart's capabilities, creating a comprehensive approach to hospitality technology.
Every luxury property has unique requirements. Contact us to discuss how we can tailor our GuestSmart services to meet your specific needs.
Contact Our TeamOur team of hospitality technology experts is ready to help you implement and optimize GuestSmart for your property. Here's how to get started:
Schedule a consultation with our GuestSmart specialists to discuss your guest experience goals, current technology landscape, and specific requirements.
We'll conduct a detailed assessment of your current systems and data capabilities, then develop a tailored implementation strategy and roadmap.
Our team will handle the technical implementation, system integration, and staff training to ensure a smooth deployment and effective adoption.
Once live, we'll provide ongoing support and continuous optimization to ensure you're maximizing GuestSmart's value and achieving your business objectives.
Speak with one of our GuestSmart specialists to discuss how we can help transform your guest experience.
Book Your ConsultationContact us directly to discuss your GuestSmart questions or to learn more about our services.
+61 8 6555 5555
Our team of hospitality technology experts is ready to help you navigate the complex technology landscape and deliver exceptional guest experiences.
